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Customer Service Representative

Responsibilities:

CUSTOMER SERVICE REPRESENTATIVE PRIMARY DUTIES:

  • Processes credit loan applications, loan refinances and other loan documents.
  • Works with past due customer accounts via telephone.
  • Services accounts, including the processing of payments.
  • Balances the cash drawer daily and maintains correct amounts and denominations of money.
  • Works with past due customer accounts via telephone.
  • Transports money and deposits to and from the bank.

Qualifications

REQUIREMENTS:

  • Must pass drug and background screens.
  • Required to have and maintain a valid driver s license and current auto insurance.
  • In GA & SC, employees must be granted a State insurance sales license AND receive appointment by the insurance carrier authorizing the employee to sell their product.

KNOWLEDGE, SKILLS AND ABILITY:

  • Ability to provide excellent customer service and build relationships.
  • Solid verbal and written communication skills.
  • Demonstrates leadership and management skills.
  • Strong attention to detail and accuracy.
  • Ability to multitask, effectively manage time and meet deadlines.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School Degree or equivalent.
  • Prior experience in customer service, collections, and cash handling preferred.
  • English fluency is required. In some locations, additional fluency in Spanish is desired.

SCHEDULE:

  • Full-Time: Includes 2 evenings per week, and occasional Saturday mornings each month.

BENEFITS:

  • Uncapped Bonus Opportunities!!!
  • SMC benefits equate to $5,900 on average for each employee
  • Leads Financial Industry in offering low-cost BCBS health care premiums
  • Vacation, Holiday, Personal & Sick Pay
  • Defined Career-Path with frequent advancement opportunities!!!

COMPANY OVERVIEW
: Founded in 1986, Southern Management Corporation (SMC) is a leading small loan consumer finance company and is among the largest companies offering such services in the U. S.

SMC operates under 3 different brand names:

  • Covington Credit
  • Quick Credit
  • Southern Finance

For more information about Southern Management Corporation, please visit us at our website: www. mymoneytogo. com.



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